To enhance the mid to long-term values of customers, society and shareholders, Shinhan Financial Group has set up “2020 CSR Strategies” in an attempt to proactively respond to a changing sustainability management environment. The strate-gies formulate the three pillars including “Responsible Growth,” “Social Partnerships” and “Investments for the Future” as well as six commitment strategies ranging from products to service to management. In a bid to successfully implement the commit-ment strategies, furthermore, it sets up yearly targets for stra-tegic indicators, which are reflected in the individual company assessments and annually monitors its performance status.